| Support |
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| Lab Solutions Support |
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| Lab Solutions offers you the dedicated assistance of an experienced team of analysts with over 20 years experience in this field. Our team will be more than happy to
assist you in any problems that you may have with our instruments. |
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| Our Goals |
| With a commitment to continuous improvement, we strive to provide you with the best customer service possible. Members of our support team are highly trained and always ready to answer customer questions. |
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We want to provide our clients with detailed information, advice and solutions regarding our instrumentation and applications. Our Technical Support team are readily available by phone and e-mail to solve all questions you may have regarding this.
We offer further assistance for our local specialists via support from our partnered laboratory engineers, application specialists and their dedicated technical departments. Our goals are to assist customers, minimize downtime, and keep your instruments functioning at peak performance. |
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| We also offer regular product training courses for both individuals and groups based in the UK and Ireland. |
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| Service Contracts |
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| We offer service contracts which provide on-site preventative maintenance by a factory-trained service team. Service contracts can be customized to meet each individual customers service and support requirements. |
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| Contact Us |
For all sales-related enquiries contact us here
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We are serious about service.
To enable us to support you swiftly and effectively, please have the following information available when contacting our Service team.
Instrument model number or name | Instrument serial number | Problem description, including any error messages or prompts |
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